Safaricom has identified fraudulent messages promising increases to M-Pesa's Fuliza overdraft limit as one of the most prevalent scams currently targeting users of its mobile money service. The company issued the warning, urging customers to be vigilant against unsolicited communications that attempt to harvest personal information or payment details under false pretences.
The alert comes as Safaricom continues to expand the functionality and reach of M-Pesa, its flagship financial platform used by tens of millions across Kenya and the region. Fuliza, the overdraft service launched in 2019, has become a core component of the ecosystem, allowing users to complete transactions even with insufficient balances in their M-Pesa wallets. The service's widespread adoption and utility make it a prime target for fraudsters seeking to exploit customer trust.
Scammers typically send messages impersonating Safaricom, congratulating users on a supposed eligibility for a higher Fuliza limit and prompting them to click on a link or provide sensitive details to 'activate' the new limit. These tactics are designed to steal login credentials, personal identification numbers, or initiate unauthorized transactions. Safaricom has reiterated that it never sends such requests via SMS or social media.
This focus on consumer protection coincides with broader technological evolution within Africa's digital payments landscape. Safaricom, through its fintech subsidiary M-Pesa Africa, is also exploring next-generation payment infrastructure. The company has partnered with global payments giant Visa on a pilot program testing the use of stablecoins for cross-border transactions within Africa.
The stablecoin pilot, detailed in separate announcements, aims to leverage blockchain technology to facilitate faster and potentially cheaper remittances and merchant payments across the continent. This initiative represents a significant foray into digital assets for one of Africa's most established mobile money operators, seeking to address long-standing challenges in intra-African money movement.
Meanwhile, regulatory and fiscal environments for mobile money in East Africa are also shifting. In Kenya, a significant policy change is set to take effect, with the government planning to remove the 16% Value Added Tax on fees charged for mobile money transfer services. This move, scheduled for implementation, is expected to reduce transaction costs for users of M-Pesa and rival service Airtel Money, potentially boosting financial activity on the platforms.
The convergence of scam warnings, advanced payment pilots, and supportive regulatory changes underscores the dynamic and maturing state of African fintech. As platforms like M-Pesa become more deeply embedded in daily economic life, securing them against fraud is a parallel priority to introducing innovative features. Safaricom's advisory serves as a reminder that as digital financial services grow in sophistication, so too do the methods employed by those aiming to undermine them.
Sources
- ▸Visa, M-Pesa Test Stablecoins for African Payments
- ▸Safaricom lists fake Fuliza limit messages among top scams targeting M-Pesa users - K24 Digital
- ▸MTN Uganda Explains Mobile Money Downtime and Reassures Millions of Users - Villpress
- ▸Kenya's M-Pesa and Airtel Money: No More VAT on Fees (2026)
- ▸Visa, M-Pesa Launch Stablecoin Pilot to Transform Cross-Border Payments in Africa | Techno Time